TETRA Ireland Support Services

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Tetra Ireland provides a 24 x 365 end to end support to our customers. Customer Service Management covers all aspects of TETRA Ireland‘s day-to-day interaction with our customers including, answering queries, dealing with radio problems and managing issues on the TETRA Ireland network. The specific support model for each agency can be customised for each individual  agencies requirements and is based around the following structures:

Level 1: Customer Service

The TETRA Ireland  Customer Service Centre provides a one stop shop for resolution of all support queries from network and application  issue resolution to subscriber and terminal support and repair. All support queries are logged and tracked using the TETRA Ireland portal application which provides customers  with an online view (via a private network connection ) of their trouble tickets and of the network status. Our dedicated CSC team proactively managed each issue to resolution.

Level 2: Network Management and Operation

Our Customer Service Centre team is backed up by our 24 hour Network Management Centre s who proactively monitor and maintain  the network and our managed service offerings  on a 24 x7 basis. TETRA Ireland has a nationwide field service team with a presence in each county to allow for network fault resolution and maintenance of customer equipment installations.

Level 3

To complete our end to end support model Motorola provides vendor level support for the overall network platform on 24x365 basis.

For more information on TETRA Ireland, its products and services, contact us today:
Tel: +353 (01) 701 0524
Email us: info@tetraireland.ie

Or complete our enquiry form and a member of our team will respond shortly.

Already a customer?

TETRA Ireland provides a dedicated Customer Care Centre which is available anytime, day or night when you need it. Our expert team deal with all aspects of the day-to-day customer queries including all general enquiries, billing, radio management, ordering and installations.

Email: customerservice@csc.tetraireland.ie